GIDENER, Nazlı Gülfem; DEVECI, Durmuş Ali. An Analysis of Service Failures and Recovery Strategies in the Turkish Third Party Logistics Service Industry. Transactions on Maritime Science, Split, Croatia, v. 9, n. 1, p. 35–50, 2020. DOI: 10.7225/toms.v09.n01.003. Disponível em: https://www.toms.com.hr/index.php/toms/article/view/277. Acesso em: 19 apr. 2025.